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Siebel object manager crash on a Screen Pop in CTI - CSSBCActivity::SqlSetFieldValue (Doc ID 541523.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel System Software - Version 7.5.3.7 [16190] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.7 [16190]
Database: IBM DB2 8.1 FixPack 3
Application Server OS: Microsoft Windows 2000 Professional
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-1992696491.


Symptoms

Customer reported the following:

Several times today we have had about 100 + users get server busy errors all at the same time.

Call Stack:
sscacabc!CSSBCActivity::SqlSetFieldValue(unsigned short * pFieldName = 0x0f2ca694 "Status", unsigned short * pFieldData = 0x2187fb94 "Done")+0x2321
sscfom!CSSBusComp::SetFieldValue(unsigned short * pFieldName = 0x0f2ca694 "Status", unsigned short * pFieldData = 0x1379b754 "Done", int bSkipValidate = 562568256, int bSkipMvgCheck = 0)+0x729
sscfom!CSSBusComp::ValidatePickValue(unsigned short * pFieldName = 0x15803620 "Status", class SSstring * fieldValue = 0x00000000, int * bPicked = 0x188d991c)+0x6af
sscfom!CSSBusComp::SetFieldValue(unsigned short * pFieldName = 0x15803620 "Status", unsigned short * pFieldData = 0x11f0f714 "Done", int bSkipValidate = 0, int bSkipMvgCheck = 0)+0x4fd

Cause

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In this Document
Symptoms
Cause
Solution
 

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