Configuring MTA with SMTP Authentication for Email Sending Deamon (ESD) (Doc ID 543087.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Email Marketing Server - Version 7.7.2.10 [18385] to 8.2.2.3 SIA [23021] [Release V7 to V8]
Siebel Email Marketing - Version 8.1.1.5 SIA [21229] to 8.1.1.5 SIA [21229] [Release V8]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.7.2.7 [18376] ESN
Database: Oracle 9.2.0.1
Application Server OS: Sun Solaris 9
Database Server OS: Sun Solaris 9

This document was previously published as Siebel SR 38-3324977881.



Symptoms

After installation of the ESD component of the email marketing server the service starts without problems.

A HTML template and an offer were crated and an email campaing setup and tested.
ESD runs on the following error when trying to send the emails.

ESD.log: [Note: replaced real customer values in email address and smtp server]

2007-04-12 13:19:31,523 [SMTPTalker-3] DEBUG MultiBufferQueue Created new file: dataq.0000000001
2007-04-12 13:19:31,529 [SMTPTalker-3] DEBUG EsdQueueHandler Skipping end of mailing callback: too few arguments
2007-04-12 13:19:31,529 [SMTPTalker-3] INFO EsdWebService mailing: Prueba Boletin/Prueba de Email finished
2007-04-12 13:19:31,530 [SMTPTalker-3] DEBUG2 SMTPTalker >MAIL FROM:<SEMA-CR-@x.y.z>
>RCPT TO:<abc@xyz.com>
>DATA
>[FLUSH]
<250 2.5.0 Address Ok.
<530 5.7.1 ERROR: AL ENVIAR CORREO VERIFIQUE QUE LA OPCION: Mi Servidor SMTP requiere auntenticacion, ESTE SELECCIONADA. PARA CONSULTAS ADICIONALES LLAMAR AL 287-0300: abc@xyz.com


The MTA was set as smtp.x.y.z and cofigured to not authenticate with the account abc@xyz.com (is the FROM configured in the Administration - Marketing > Servers > Email Marketing Server in the field "From Address")

Cause

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