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File Attachment Opening (Doc ID 543686.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel System Software - Version 7.7.2.6 [18372] and later
z*OBSOLETE: Microsoft Windows Server 2003
Version: 7.7.2.6 [18372]

Database: Oracle 9.2.0.6

Application Server OS: Microsoft Windows 2003 Server SP1

Database Server OS: IBM AIX 4.3.3



This document was previously published as Siebel SR 38-3480682251.

Goal

When opening a Service Request Attachment (hyperlink click) in the 'Service Request Attachment List Applet' we first get a Siebel Popup 'Open File' then when clicking open a 'Windows File Security' popup causing a freeze on this popup so users are unable to open this file unless they firstly minimize the Siebel Application.

Hence , there is 1 side effect when choosing open a second browser window opens and the user has to close this browser window manually. Is there a way to not have this effect?

Solution

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In this Document
Goal
Solution

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