How To Remove Damaged Siebel Active-X Controls (Doc ID 544472.1)

Last updated on JUNE 23, 2017

Applies to:

Siebel CRM - Version 7.5.3 SIA [16157] to 15.8 [IP2015] [Release V7 to V15]
Information in this document applies to any platform.


Goal

It was reported that sometimes the Siebel application becomes unusable due to damaged ActiveX controls. For example, pick applets and MVG's no longer function properly.

In this situation, several questions are appropriate:

  1. How can one identify which ActiveX controls are damaged?
  2. How can the damaged ActiveX controls be removed?
  3. What causes the ActiveX controls to be damaged?

Solution

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