Unable to access Administration - Server Management Screens (Doc ID 545064.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 7.7.1 [18306] to 8.1.1.4 [21225] [Release V7 to V8]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Professional)
Version: 7.8.2 [19213]
Database: Oracle 10g
Application Server OS: Sun Solaris 9
Database Server OS: None - Not Implementing Web Server OS
CHECKED FOR RELEVANCE ON 1-FEB-2013


Symptoms

SBL-SMI-00038, SBL-ADM-02049

Sometimes while loggin into Siebel and navigate to the Administration - Server Managment - Servers and Sessions screen to check on the status of ther server we cannot access the screen and get the following error.
"We detected an Error which may have occurred for one or more of the following reasons:
Operation failed, possibly because of "SBL-ADM-02049: There is no connected server targeted for that command."(SBL-SDM-00112) ".

When navigating to Administration - Server Managment - Tasks we get the following error"
"We detected an Error which may have occurred for one or more of the following reasons:
SBL-NET-01023: Peer disconnected"

Here are the steps we are taking to log in
*********************************************************************************************
Log into the box
Change directory to root where Siebel is installed
$ cd /var/adm/Siebel
Get a subshell
$ ksh
Navigate to siebsrvr folder
$ cd siebsrvr
Run the environment variable
$ . ./siebenv.sh
Navigate to Bin folder
$ cd bin
Run the Srvrmgr command
$ srvrmgr -g dmncvmdev2 -e SiebDev –s dmncvmdev2 -u sadmin -p sadmin
srvrmgr:dmncvmdev2>
***********************************************************************************************
The workaround is to restart the services and it used to get corrected. How ever off late this has been happening more often and with start of development this is getting critical.
=================================================================
Also unable to run any EIM task. It errors out with the following error:
"SBL-EIM-00204: Invalid configuration file (ifb) name." Please see the attached EIM log file.

Cause

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