Siebel application hang for few minutes and than Siebel CTI Toolbar does not load properly with Avaya CvCT for Siebel 7 CTI Driver (Doc ID 546002.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.5.3.11 [16199] to 8.0 [20405] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.11 [16199]
Database: Other (Please specify in Comments field)
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Microsoft Windows 2000 Server SP 4

This document was previously published as Siebel SR 38-1979870414.
***Reviewed for Relevance 22-Jul-2013***

Symptoms

Our callcenter implementation partner (Newtell Essence) installed and configured the Avaya CT for Siebel software.

In Siebel Communication Administration were defined telesets, extensions, agents, along with driver AVAYA_CT4S (Library name AvCT.dll).

PROBLEM:
When an agent logs in, the CTI Toolbar appears but the screen freezes, after 5 minutes the message " " appears and the webclients' session is closed.

The previous error (Failed to create driver instance AvCT.dll,) does not appear anymore.

S COMM LOGGING FOR AGENT:
SComm[05/10/2005 16:55:23:437]:INFO:User xxx.DE.xxxx, key b40|4280cb5a|b564008 is connected.

SComm[05/10/2005 16:57:48:234]:INFO:User xxx.DE.xxxx, key ff4|4280cbec|cc825d0 is connected.

SComm[05/10/2005 17:23:43:343]:INFO:User xxx.DE.xxxx, key 9b4|4280d1ff|cc825d0 is connected.

SComm[05/10/2005 17:31:12:000]:INFO:User xxx.DE.xxxx, key 568|4280d3bf|121f8e58 is connected.

Cause

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