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ABS for Service Regions (Doc ID 546230.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Assignment Manager - Version 7.5.2.214 SIA [16066] and later
z*OBSOLETE: Microsoft Windows 2000
Version: 7.5.2.214 [16066] Com/Med

Database: Oracle 9.2.0.2

Application Server OS: Microsoft Windows 2000 Advanced Server SP 2

Database Server OS: HP-UX 11.0



This document was previously published as Siebel SR 38-1185102661.

Symptoms

We are experiencing an ackward error in ABS.
We had ABS working fine, loadeded through EIM with a few (30) Service Regions, loading rest of the Service Regions, ABS stopped working giving out an error when we trying to book an appointment. The error is the generic "Unable to find connection string to server - No key with id xxxx was found". All the ABS requests go to queue and never pass to sucess status.
We went on investigating, and all parameters that we use to load SRegions for ABS seem ok (we had success in loading them in the past). We looked at the log file and this error appeared:

Execution        Error     1          2004-02-09 18:20:02     Imperfection in the engine when registar the service region '1-18PX-98 (1)' with Siebel server 'tvptnt02'.
GenericLog       GenericError     1          2004-02-09 18:20:02      (scirkey.cpp 13(779) err=2001073 sys=0) SVR-01073: Internal: sciRoutingKey -> it cannot create more keys, the maximum of 107 already was reached
GenericLog       GenericError     1          2004-02-09 18:20:02      (scirkey.cpp 13(218) err=2001073 sys=0) SVR-01073: Internal: sciRoutingKey -> -> it cannot create more keys, the maximum of (null) already was reached
GenericLog       GenericError     1          2004-02-09 18:20:02      (scirkey.cpp 13(986) err=2001073 sys=0) SVR-01073: Interno: sciRoutingKey -> -> it cannot create more keys, the maximum of (null) already was reached

The error message seems to point to a kind of limitation to the Service Regions maximum number. Is there any kind of limit ? What is this 107 limit, is this a config parameter, can it be an EIM parameter?
Although in the log file, some Service regions seem to load OK, even those don't work.
Are there any kind of special parameters to consider when load Service Regions through EIM?
Attached to this Service request are the log files produced by Siebel and the data we are using to load Service Regions.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 For the benefit of other users, customer has 1200 Service Regions. This error can be thrown by any server component that uses key based routing. To fix this you can increase the parameter MaxRouteKeys (Maximum Routing Keys on the UI) for the component ApptBook (Appointment Booking Engine) to the value you want.

Customer changed the value to 1500 and restarted ApptBook component to take effect of the change. After that customer loaded 1200 Servcie Regions fine.

<Internal_Only> Legacy Attributes
DOCTYPE: SR_SEA
</Internal_Only>

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