ABS for Service Regions
(Doc ID 546230.1)
Last updated on JULY 21, 2020
Applies to:Siebel Assignment Manager - Version 220.127.116.11 SIA  and later
z*OBSOLETE: Microsoft Windows 2000
Version: 18.104.22.168  Com/Med
Database: Oracle 22.214.171.124
Application Server OS: Microsoft Windows 2000 Advanced Server SP 2
Database Server OS: HP-UX 11.0
This document was previously published as Siebel SR 38-1185102661.
We are experiencing an ackward error in ABS.
We had ABS working fine, loadeded through EIM with a few (30) Service Regions, loading rest of the Service Regions, ABS stopped working giving out an error when we trying to book an appointment. The error is the generic "Unable to find connection string to server - No key with id xxxx was found". All the ABS requests go to queue and never pass to sucess status.
We went on investigating, and all parameters that we use to load SRegions for ABS seem ok (we had success in loading them in the past). We looked at the log file and this error appeared:
Execution Error 1 2004-02-09 18:20:02 Imperfection in the engine when registar the service region '1-18PX-98 (1)' with Siebel server 'tvptnt02'.
GenericLog GenericError 1 2004-02-09 18:20:02 (scirkey.cpp 13(779) err=2001073 sys=0) SVR-01073: Internal: sciRoutingKey -> it cannot create more keys, the maximum of 107 already was reached
GenericLog GenericError 1 2004-02-09 18:20:02 (scirkey.cpp 13(218) err=2001073 sys=0) SVR-01073: Internal: sciRoutingKey -> -> it cannot create more keys, the maximum of (null) already was reached
GenericLog GenericError 1 2004-02-09 18:20:02 (scirkey.cpp 13(986) err=2001073 sys=0) SVR-01073: Interno: sciRoutingKey -> -> it cannot create more keys, the maximum of (null) already was reached
The error message seems to point to a kind of limitation to the Service Regions maximum number. Is there any kind of limit ? What is this 107 limit, is this a config parameter, can it be an EIM parameter?
Although in the log file, some Service regions seem to load OK, even those don't work.
Are there any kind of special parameters to consider when load Service Regions through EIM?
Attached to this Service request are the log files produced by Siebel and the data we are using to load Service Regions.
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