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Load Balancing results in the error, "The server you are trying to access is either busy or experiencing difficulties..." (Doc ID 563473.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.0 [20405] to 8.1 [21039] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 27-Oct-2015***

Symptoms


When load balancing is implemented, the following error is seen in the browser:

"The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again ..."

The following errors are reported in the SWSE log files:
SBL-NET-01020: Internal: unknown hostname
SBL-SSM-00044: Virtual host is invalid.

This occurs even when lbconfig.txt contains IP addresses instead of hostnames.

Changes

Implementing Load Balancing triggered the problem.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
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