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Load Balancing results in the error, "The server you are trying to access is either busy or experiencing difficulties..." (Doc ID 563473.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.0 [20405] to 8.1 [21039] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 27-Oct-2015***

Symptoms


When load balancing is implemented, the following error is seen in the browser:

"The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again ..."

The following errors are reported in the SWSE log files:
SBL-NET-01020: Internal: unknown hostname
SBL-SSM-00044: Virtual host is invalid.

This occurs even when lbconfig.txt contains IP addresses instead of hostnames.

Changes

Implementing Load Balancing triggered the problem.

Cause

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