Load Balancing results in the error, "The server you are trying to access is either busy or experiencing difficulties..."
(Doc ID 563473.1)
Last updated on APRIL 04, 2025
Applies to:
Siebel CRM - Version 8.0 [20405] to 16.19 [IP2016] [Release V8 to V16]Information in this document applies to any platform.
Symptoms
When load balancing is implemented, the following error is seen in the browser:
"The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again ..."
The following errors are reported in the SWSE log files:
SBL-NET-01020: Internal: unknown hostname
SBL-SSM-00044: Virtual host is invalid.
This occurs even when lbconfig.txt contains IP addresses instead of hostnames.
Changes
Implementing Load Balancing triggered the problem.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |