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Drilldown from Siebel Application Homepage not working (Doc ID 564480.1)

Last updated on DECEMBER 23, 2019

Applies to:

Siebel Tools - Version 7.7.2.7 [18376] to 8.2.2 SIA[22320] [Release V7 to V8]
Information in this document applies to any platform.
Reviewed for relevance "18-AUG-2014".
""Checked for Relevance on 08-AUG-2016""

Symptoms

A Service Request applet was added to the "Home Page View (LS)" view.  Users report that executing a drilldown on the SR description field, loses the current record focus.  Instead, the drilldown target view's current record focus is always the first record in the current query.  This is incorrect, the current record focus should be on the service request records where the Drilldown was executed. 

The strange behavior is noticed ONLY on the custom local database. If you use the same custom srf file against a sample database, the behavior is not reproducible.

Cause

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In this Document
Symptoms
Cause
Solution

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