Offer Email Templates Accumulated in siebsrvr\TEMP Directory (Doc ID 565621.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.0 [20405] to 8.0.0.9 SIA[20433] [Release V8]
Siebel Marketing - Version 8.1 [21039] to 8.1.1.3 SIA[21219] [Release V8]
Siebel eAutomotive - Version 8.1.1.11 [IP2013] to 8.1.1.11 [IP2013] [Release V8]
Siebel CRM - Version 8.1.1.5 [21229] to 8.1.1.5 [21229] [Release V8]
Information in this document applies to any platform.

Symptoms

There are around 48,000 Siebel Campaign email offer templates accumulated as .SAF files in <siebsrvr>\TEMP directory. This has caused failures when opening Siebel attachments and other serious problems.
Why are the email offer templates saved to the TEMP directory and how can this be stopped?

Cause

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