Siebel HTML Printing appends additional hostname to URL when EnforceSSL=TRUE

(Doc ID 566175.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 7.8.2.4 [19224] and later
Information in this document applies to any platform.

Symptoms

Account Change Request (ACR) 320 was introduced into Siebel release 7.8.2.4 fix pack and higher. This ACR allows Siebel to make use of SSL hardware accelerators.

Once EnforceSSL=TRUE was set when doing an HTML Print or Print Preview via the File menu it did not work correctly. The URL was appending https://<hostname> to the existing print URL causing it to become invalid. For example:

Instead of:
https://<hostname>/<virtual directory>/start.swe?SWECmd=GetCachedFrame&SWEC=8&SWEFrame=top._sweclient._swecontent._sweview.Print

It looked like:
https://<hostname>https://<hostname>/<virtual directory>/start.swe?SWECmd=GetCachedFrame&SWEC=8&SWEFrame=top._sweclient._swecontent._sweview.Print

Cause

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