Custom Handheld 7.x sync object manager fails with error SBL-UIF-00243 (Doc ID 578374.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Handheld - Version 7.7.2 PDA [18325] to 7.7.2.9 [18382] [Release V7]
Information in this document applies to any platform.
***Checked for relevance on 19-Nov-2012***
***Checked for relevance on 09-Jan-2015***

Symptoms

A new, custom object manager (OM) for handheld synchronization was created with following method:
- navigate to Administration - Server Configuration > Component Definitions
- select a standard sync OM (e.g. SIAServiceCEObjMgr_enu) and copy the record
- syncronize the changes and assign the OM to a server

Synchronization of handhelds with this custom OM fails. Following error appears in the OM logfile:
(sweextsv.cpp (262)) SBL-UIF-00243: Invalid external service source 'siebelpda'. Check the server configuration or the request.

Cause

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