Token Number and Allow repeated Contacts within Load (Doc ID 726354.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.0 [20405] to 8.0.0.2 [20412] [Release V8]
Siebel Analytics Server - Version 10.1.3.3 [0909] to 10.1.3.3 [0909] [Release 10g]
Information in this document applies to any platform.
***Checked for relevance on 23-Oct-2013***

Symptoms

When the campaign execution option named "Allow repeated contacts within load" is checked, the token number generation for the EAI list file is malformed. This causes the campaign load to fail.

For example, this is how the EAI file looks when the option "Allow repeated contacts within load" is not checked (note, portion of the header has been truncated):

# Marketing Person
#"Campaign Contact.Campaign Id","Campaign Contact.Segment Id","Campaign Contact.Load Number","Campaign Contact.Token Number", ......
"1-I9BQH","1-I9BTB","2","1001","1.0001","1-933MG","0-R9NH","1-T1EH","1-14IVH","1-14IVH","1-2VXEG"
"1-I9BQH","1-I9BTB","2","1001","1.0002","1-933MG","0-R9NH","1-T1EH","1-16UDR","1-16UDR","1-1MWRE"

Notice the Token Number (fourth column) is "1001".

Now, here is what the file looks like when the option "Allow repeated contacts within load" is checked:

# Marketing Person
#"Campaign Contact.Campaign Id","Campaign Contact.Segment Id","Campaign Contact.Load Number","Campaign Contact.Token Number",........
"1-I9BQH","1-I9BTB","1","1   001","1.0001","1-933MG","0-R9NH","1-T1EH","1-14IVH","1-14IVH","1-2VXEG"
"1-I9BQH","1-I9BTB","1","2   001","1.0002","1-933MG","0-R9NH","1-T1EH","1-16UDR","1-16UDR","1-1MWRE"

Notice now that the Token Number generation is corrupted. That is, there is a space between the first digit and the rest of the digits, like this: "1    001"

This is causing the campaign load to fail when this option is checked.

Cause

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