Could't Invoke Assignment Manager to Assign Service Request (Doc ID 727864.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Assignment Manager - Version 7.7.2.6 SIA [18372] to 8.1.1.10 [23021] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 03-Jun-2013***

Symptoms

After encountering a cluster server crash which forced a restart of the application server it was no more possible to invoke Assignment Manager to Assign Service Requests.


Error reported includes:

[1] Could not route message to AsgnSrvr with registered key (null)
[2] no other server
[3] Stack trace:
Service [Synchronous Assignment Manager Requests].InvokeMethod(), Built-in function
BusComp [Service Request].BusComp_WriteRecord(), Line: 1568

From the logs:

ObjectMgr
SBL-SRB-00047: Could not route message to AsgnSrvr with registered key (null)

SRBroker
GenericLog GenericError 1 0 2008-07-15 07:53:48 (scbcomp.cpp (822) err=7100011 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_32_2460) on process 2460.

Cause

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