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Could't Invoke Assignment Manager to Assign Service Request (Doc ID 727864.1)

Last updated on OCTOBER 01, 2018

Applies to:

Siebel Assignment Manager - Version SIA [18372] to [23021] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 03-Jun-2013***


After encountering a cluster server crash which forced a restart of the application server it was no more possible to invoke Assignment Manager to Assign Service Requests.

Error reported includes:

[1] Could not route message to AsgnSrvr with registered key (null)
[2] no other server
[3] Stack trace:
Service [Synchronous Assignment Manager Requests].InvokeMethod(), Built-in function
BusComp [Service Request].BusComp_WriteRecord(), Line: 1568

From the logs:

SBL-SRB-00047: Could not route message to AsgnSrvr with registered key (null)

GenericLog GenericError 1 0 2008-07-15 07:53:48 (scbcomp.cpp (822) err=7100011 sys=0) SBL-SCB-00011: Failed to connect to pipe (SEBL_32_2460) on process 2460.


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