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How to remove "File System" value in the Look In drop down? Error getting XML from file 'CHANGE_ME' SBL-EAI-04261 (Doc ID 727967.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.
""Checked for Relevance on 26-SEP-2013""
""Checked for Relevance on 10-03-2015""


The customer is using Siebel Find only and no Search functionality. The standard configuration shows these two dropdown items:

File System
Smart Answer

The customer would like to remove the Search File System Lookin dropdown item and the Smart Answer Lookin dropdown item.

The following steps will remove these dropdown items as documented in  the following document.

Disabling "File System" & "Smart Answer" from the "Look In" drop-down list (Doc ID 560274.1)

To remove the “Smart Answer” from the “Look-In” drop down list, please try the following steps.
1.) Login to the Application
2.) Go to Administration – Data > List of Values
3.) Search for Type “SEARCH_SMART_ANSWER”
4.) Disable the LOV by setting the Active flag to FALSE.
5.) Logout and login again

To remove the “File System” from the “Look-In” drop down list, please try the following steps.
1.) Login to the Application
2.) Go to "Search Definition Categories View", set the "Default flg" of the "Search Definition" that is usedby the application.

Site Map > Administration - Search > Search Definition

3.) Go to "Search Indices Admin View. 

Site Map > Administration - Search > Search Index Settings

4.) Delete the record with Name = “Common Files” and Data Source = “File System”.

But the customer could not get to the Search Administration view 'Search Index Setting'. That failed with this error.

Error getting XML from file 'CHANGE_ME (Ex: \\searchserver\shared\SSC_Field-Mappings.xml)'. (SBL-EAI-04261) The cause of this error when navigating to the Search Index Settings view is because the search set up is incomplete.


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