Using namespace - Error invoking service EAI XML Converter method XMLDocToIntObjHier at step Convertr XML - IO (SBL-BPR-00162) (SBL-EAI-04109) (Doc ID 730021.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 [20405] to 8.0 [20405] [Release V8]
Information in this document applies to any platform.
The issue affects EAI Siebel Adapter Business Service and EAI XML Converter Business Service.



Symptoms

Trying to receive an XML SiebelMessage enveloped in a Tag using namespace or different from <SiebelMessage>, with either EAI Siebel Adapter BS or EAI XML Converter BS, fails with the message below:

"Error invoking service 'EAI XML Converter', method 'XMLDocToIntObjHier' at step 'Convertr XML - IO'.(SBL-BPR-00162)
--
If the SiebelMessage header is not present, either an Integration Object Name or an Integration Object Name Lookup RuleSet should be specified in order to convert the XML Document to a Siebel Message.(SBL-EAI-04109)"

Cause

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