Cannot connect using web ded client (Doc ID 730024.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 8.0 SIA [20405] to 8.2.2.1 SIA[23012] [Release V8]
Information in this document applies to any platform.
"Checked for relevance on 09-OCT-2012"


Symptoms


Customer cannot access database using web dedicated client, receiving the error that User id or password is invalid. Using the same user/password can connect fine to the database using SQL*Plus.

The following errors appear on the log file:

Additional Message: dict-ERR-1109: Unable to read value from export file (Data length (4) > Column definition (3))
and
SBL-DAT-60237: Error loading dictionary file diccache.dat.

Cause

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