Assignment Criteria Values and Skills Items applets shows extra columns that are not relevant to the criteria (Doc ID 731605.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Territory Management - Version 8.0.0.2 [20412] and later
Information in this document applies to any platform.
*** Checked for currency on 09-01-2016 ***

Symptoms

After upgrading from 7.5.3 to 8.0, Admin-Assignment -> Territories: Values List Applet is showing extra columns which are not like 7.5.3 or 8.0 vanilla (standard srf).

The problem area is on the Assignment Administration > Territory view > Territory Detail > Values applet for one of the criteria. The criteria is called "Opportunity Primary Organization" and the Values applet has the label for "Organization".

In 7.5, the applet shows:

Criteria: Opportunity Primary Organization
Values label: Organization

In 8.0, the applet shows:

Criteria: Opportunity Primary Organization
Values labels: Score, Organization, Low Char 2, Low Char 3, Low Char 4 ...

In this example, having "Low Char 2, Low Char 3, Low Char 4" etc. for the 'Opportunity Primary Organization' assignment criteria values applet does not make sense since this is not a criteria using ranges.

The display of these unrelated fields/columns for the assignment criteria values applet causes a side effect when trying to export the data from the applet.  As some of these fields are not relevant, when trying to export from the applet, the application returns the following errors:

(buscomp.cpp (31406)) SBL-DAT-00398: Field 'Low Char 4' does not exist in definition for business component 'Assignment Rule Item'.
Please ask your systems administrator to check your application configuration.

Though the field is defined on the business component, the error message is still raised.

Cause

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