ARCHIVED - Error when we create an activity in a Workflow (Doc ID 734751.1)

Symptoms

On inserting Action record via Siebel Operation with Account Id set, the system generate errors :

SBL-DAT-00674: An unexpected value 'USA' is retrieved for the Multi Valued Field 'Service Country'. The expected value is ''. This might be due to modification of the selected record in the Multi Valued Group by another user after the record was retrieved. It could also mean that the record itself contains an invalid primary id. Please check and correct the data before proceeding.

The workflow process include Start, Siebel Operation and End steps. The workflow object is set as Action. The Insert operation BC is set as Action. Account Id field is set to a valid value in the Siebel Operation Step.

Note that the problem arise when there is more than one address being associated to the account.

Changes

Cause

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