Auto Quote Button in Service Requests Throws Error SBL-DAT-00498 (Doc ID 735213.1)

Last updated on AUGUST 13, 2015

Applies to:

Siebel Medical Field Service - Version 8.0.0.1 [20408] to 8.1.1 [21112] [Release V8]
Information in this document applies to any platform.

Symptoms


According to the documentation in the following Bookshelf:

Siebel Field Service Guide > Service Support > Process Flow for Logging Service Requests >

Generating a Service Charge Quote


When the Auto Quote button in the Service Request > Service Requests List > Service Details view is clicked, it creates quote line item records from the recommended part items associated with each activity in the service request.

However, while testing the functionality in Siebel Pharma v8.0, connected to Sample DB as SADMIN, it was found that the Auto Quote button creates quote items with a zero value in the Quantity Requested field. This produces the following error message: 


[1] Error invoking service 'Context Service', method 'GetRowSetData' at step 'Get Context Row Set'.(SBL-BPR-00162)
[2] 'Quantity Requested' is a required field. Please enter a value for the field.(SBL-DAT-00498)

Cause

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