Unable to insert into M_SR_HEADER table, getting Authentication Failed Error (Doc ID 738874.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version: 8.0.0.4 [20417] - Release: V8
Information in this document applies to any platform.

Symptoms

We followed all the steps in creating the necessary configurations to enable Saved Result Sets for Target Level Contacts. When we run the Saved Result Set feature, we are getting an authentication error. (See Error Below). However, the Analytics User is able to insert records into the Results Data table (M_SR_CONTACT). Only the Results Header table (M_SR_HEADER) is showing blank rows. Here is a description of the complete error.

Error Details
Error Codes: QS2QOLYY:GDL67CY9:IHVF6OM7:OPR4ONWY:U9IM8TAC
Error in getting cursor for WorkNode (Id:0)
Authentication Failure.

Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused. [nQSError: 43001] Authentication failed for Administrator in repository Star: invalid user/password. (08004)

Cause

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