Modify Asset To Order Process Fails To Recognize Previous Product Version (Doc ID 738974.1)

Last updated on JANUARY 04, 2017

Applies to:

Siebel eCommunications Call Center - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.

Symptoms

Modifying an asset with an old product which is replaced by the new product version will create an issue in eConfigurator:
All set child items are deleted and therefore lost


If "CFG State Code" is set to "User Requested Item" in the asset the application does not generate the issue.

Cause

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