Cannot Execute Workflow Process Definition "Pricing and Eligibility Procedure - Default" (Doc ID 744910.1)

Last updated on MARCH 13, 2017

Applies to:

Siebel Life Sciences CRM - Version 7.8.2 SIA [19213] to 8.2.1 SIA[22220] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 19-06-2013***


Symptoms

Customer activated all workflow processes from following groups:

The following error message is popped up when the user picks a product into a new order line item in Siebel Pharma v8.0.0.3: 

1) Error invoking service 'ISS PSP Dispatch Service' method 'CallPSPWorkflow' at step 'Dispatch Service'.(SBL-BPR-00162) 
2) Cannot execute workflow process definition 'Pricing and Eligibility Procedure - Default'.(SBL-BPR-00158)

How can this be resolved?

Cause

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