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Charts Error "Chart Server is not started. (SBL-CHT-00103)" (Doc ID 746284.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.0.0.2 SIA [20412] and later
Information in this document applies to any platform.

Symptoms

You are on Siebel Version: 8.0.0.2 and you received following error when opening Charts from Siebel eCommunication application.

"Error in Chart Server connect string, or the Chart Server is not started. (SBL-CHT-00103)"

Chart Server was installed as per the guidelines in Siebel Bookshelf.

As per SupportWeb, the license for NetCharts is not required in 8.0. You would like either the license key if required or workaround to resolve the mentioned issue and view the charts in Siebel application (The loss of functionality).

Cause

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