Object Manager crashing near CSSOraSqlCursor::DoExecuteStmt (Doc ID 749208.1)

Last updated on JULY 20, 2016

Applies to:

Siebel System Software - Version 7.7.2.6 [18372] and later
Information in this document applies to any platform.
***Checked for relevance on 04-Oct-2013***

Symptoms


The enterprise log files show SIGSEGV signals for the object managers and the object manager processes generate core files.  The object manager is crashing between one and four times per day. The users are disconnected because of this. The following call stack is seen consistently (unmangled pstack output from the core file, with arguments removed for brevity) ...

---- called from signal handler with signal 11 (SIGSEGV) ------
[9] 0x0()
[10] ttcdrv()
[11] nioqwa()
[12] upirtrc()
[13] kpurcsc()
[14] kpuexecv8()
[15] kpuexec()
[16] OCIStmtExecute()
[17] CSSOraSqlCursor::DoExecuteStmt(CSSBindVarArray*)
[18] CSSLockSqlCursor::DoExecuteStmt(CSSBindVarArray*)
[19] CSSSqlCursor::Execute(CSSBindVarArray*)
[20] CSSSqlObj::Execute(int,int,int)
[21] CSSBusComp::SqlExecute(int,int,int)
[22] CSSBCBase::SqlExecute(int,int,int)
[23] CSSBusComp::Execute(int,int,int)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms