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UCM Batch Workflow Error :- SBL-DAT-00144: Could not find 'Business Object' named 'CIF StatusObject Reference' (Doc ID 750247.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Universal Customer Master - Version 8.0 [20405] and later
Information in this document applies to any platform.
***Checked for relevance on 26-Aug-2013***

Symptoms

Data is being processed from an external system into UCM using "UCM Account Batch Data Management Workflow" in batch mode.

Some data was left was an incomplete status. The failure occurred when the Account details were the same, but the Country in the Address was different. Exact Match is being used, and for these cases, it should have updated the existing master.

For example: the master record in UCM has an addressed that gets cleansed. This record goes to incomplete status. The records corresponding S_UCM_ADDR_PER record stays in "Batch" status. UCM_TYPE_CD = 'Batch' is the status used for records imported into UCM_ORG_EXT using EIM.

The error seen in the failure log is :-

Error invoking service 'UCM Batch Manager', method 'HandleMatchCase' at step 'Process AutoMatch'.(SBL-BPR-00162)
--
Could not find '<?>' named '<?>'. This object is inactive or nonexistent.(SBL-DAT-00144)

Also noticed was the following :-

SBL-DAT-00144: Could not find 'Business Object' named 'CIF StatusObject Reference'. This object is inactive or nonexistent.

Cause

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In this Document
Symptoms
Cause
Solution
References


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