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Incomplete error message returned at UCM Suspect Cases View when picklist value is not valid (Doc ID 757745.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Siebel Universal Customer Master - Version 7.8.2 [19213] and later
Information in this document applies to any platform.



Symptoms

1. Inserted data into S_UCM_CONTACT and address table with crmml message and workflow:

<PartyPackage>
<InsertContact>
<Contact>
<FirstName>ContactA</FirstName>
<LastName>ContactA</LastName>
<ListOfContact_INSPersonalAddress>
<Contact_INSPersonalAddress IsPrimaryMVG="Y">
<INSPersonalCity>City</INSPersonalCity>
<INSPersonalPostalCode>94607</INSPersonalPostalCode>
<INSPersonalState>BLAH</INSPersonalState>
<INSPersonalStreetAddress>787434343243432 Here Street</INSPersonalStreetAddress>
<INSPersonalCountry>USA</INSPersonalCountry>
</Contact_INSPersonalAddress>
</ListOfContact_INSPersonalAddress>
</Contact>
</InsertContact>
</PartyPackage>



Here, the crmml message includes the address [State] field with a value of 'BLAH' which doesn't exist in the Siebel S_LST_OF_VAL table.

2. After processing the record through the UCM workflows, the record is a potential duplicate to an existing record in the database, thus it shows in the UCM screen > Suspect Cases View.

3. When clicking the {Link and Update} button at the Suspect Cases View to perform a merge of the record with the duplicate, the following error occurs and is returned to the Siebel UI:

 

"The value entered in field <?> of buscomp <?> does not match any value in the bounded pick list <?>.(SBL-DAT-00225)"

 

The error message returned only the '?' but not the actual field, buscomp names nor picklist value to the user.

The same behaviour and error is reproduced in Siebel 8.0 version as well.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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