Upgrade to 8.1.6. Could not login to the Server (Doc ID 758393.1)

Last updated on NOVEMBER 05, 2015

Applies to:

Siebel Brightware eMail Response Manager - Version 8.0.0.10 [20436] and later
Information in this document applies to any platform.

Symptoms

Customer could not login to the application by Agent and dbadmin.

Customer was receiving the following errors when starting the brightware service.

java.net.ConnectException: Operation timed out: connect
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1008)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:197)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at javax.mail.Service.connect(Service.java:86)
at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:104)
at com.firepond.services.email.smtp.SMTPConnectionPoolImpl.open(Unknown Source)
at com.firepond.services.email.smtp.SMTPConnectionImpl.open(Unknown Source)
at com.firepond.services.email.smtp.SMTPConnectionImpl.send(Unknown Source)
at com.firepond.services.email.smtp.SMTPService.send(Unknown Source)
at com.firepond.smtp.SmtpBusComponent.sendMessage(Unknown Source)
at com.firepond.smtp.SmtpBusComponent.sendPendingMessages(Unknown Source)
at com.firepond.smtp.SmtpBusComponent.initialize(Unknown Source)
at com.firepond.bcmf.application.AdministratableComponent.adminInitialize(Unknown Source)
at com.firepond.bcmf.application.ComponentFactory.loadComponent(Unknown Source)
at com.firepond.bcmf.application.ComponentFactory.load(Unknown Source)
at com.firepond.bcmf.application.Application.loadComponents(Unknown Source)
at com.firepond.bcmf.application.Application.load(Unknown Source)
at com.firepond.bcmf.application.ApplicationManagerImpl.load(Unknown Source)
at com.firepond.bcmf.application.ApplicationManagerImpl.load(Unknown Source)
at com.firepond.bcmf.application.ApplicationManagerImpl.load(Unknown Source)
at com.firepond.dependent.weblogic.ComponentLoader.startup(Unknown Source)
at weblogic.t3.srvr.StartupClassRunner.invokeStartup(StartupClassRunner.java:141)
at weblogic.t3.srvr.StartupClassRunner.invokeClass(StartupClassRunner.java:122)
at weblogic.t3.srvr.StartupClassRunner.run(StartupClassRunner.java:90)
at java.lang.Thread.run(Thread.java:479)
2008-11-10 14:22:31,405 Thread-6 ERROR fp.protocol.outbound - Shutting down the Outbound Mail Handler for 15 seconds.

Changes

Upgrade to version 8.1.6 was done. The upgrade process went smoothly. But still the brightware was giving the error with the Outbound Mail handler. The SMTP connectivity was checked and it worked fine.

Cause

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