Communication Outbound Manager loses connection to database intermittently (Doc ID 762888.1)

Last updated on MAY 05, 2016

Applies to:

Siebel Email Response - Version 8.0 [20405] to 8.1.1 [21112] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 16-JUN-2014***

Symptoms

The components like Outbound Communications Manager and Workflow can lose their database connections intermittently, with no reproducible pattern.

ObjMgrSqlLog Detail 4 0000014049373a03:0 2008-12-04 22:52:33
***** SQL Statement Prepare Time for SQL Cursor with ID 8367140: 0.000 seconds *****

ObjMgrSqlCursorLog Execute 5 0000014049373a03:0 2008-12-04 22:52:33 Begin: ExecuteStmt for Sql Cursor at 8367140
SQLParseAndExecute Bind Vars 4 0000014049373a03:0 2008-12-04 22:52:33 1: Default SMTP Profile
ObjMgrLog Error 1 0000014049373a03:0 2008-12-04 22:52:33 (oracon.cpp (3202)) SBL-DBC-00108: An error has occurred preparing a Sql statement.

Please continue or ask your systems administrator to check your application configuration if the problem persists.
SQLParseAndExecute Execute 5 0000014049373a03:0 2008-12-04 22:52:33 ORA-03135: connection lost contact

ObjMgrSqlCursorLog Execute 5 0000014049373a03:0 2008-12-04 22:52:33 End: ExecuteStmt for Sql Cursor at 8367140

Cause

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