Crash after using Remote Complex Instance Service ( RCOIS) Method SynchInstance (Doc ID 763367.1)

Last updated on MAY 15, 2016

Applies to:

Siebel eConfigurator - Version 8.0 [20405] and later
Information in this document applies to any platform.

Symptoms


The following crash was observed while trying to create a quote item with active constraints through Business Service 'Remote Complex Object Instance Service' (RCOIS) methods:

GenericLog GenericInfo 3 000000024961101c:0 2009-01-05 03:52:05 ***RaiseSignal*** Instance: , Signal: GeneratePartNumber, Mode: .
GenericLog GenericInfo 3 000000024961101c:0 2009-01-05 03:52:05 Signal Business Service: ISS Smart Part Number In Prop Generation Service method: GeneratePartNumbers
GenericLog GenericInfo 3 000000024961101c:0 2009-01-05 03:52:05 ***Exit RaiseSignal*** Instance: , Signal: GeneratePartNumber, ResetMode: .
Exception 0xc0000005 at 0x110725dc
Thread: 0x0000399c, Process 0x0000101c
:
- CALL STACK -
sscswork +0x125dc = ConfiguratorWorker::isRequested() +0x1c
sscsmain +0x739e = CSSELISSContextServiceIfaceImp::ClearService() +0x357e
sscsmain +0x786c = CSSELISSContextServiceIfaceImp::ClearService() +0x3a4c
sscsmain +0xc259 = CSSELISSContextServiceIfaceImp::ClearService() +0x8439
sscsmain +0x17640 = CSSCxSessionMgr::UpdateCfgStateCode() +0xc0
SSCSIBRK +0x14a08 = CSSCxObjInstService::SyncInstance() +0x998
SSCSIBRK +0x241c0 = CSSCxObjInstService::DoInvokeMethod() +0x110
sscfom +0x1843a = CSSService::InvokeMethod() +0x1ba
SSCSREMT +0xf130 = CSSConfiguratorService::InvokeSessionMethod() +0x1a0
SSCSREMT +0x10603 = CSSConfiguratorService::SyncInstance() +0x503
SSCSREMT +0x13197 = CSSConfiguratorService::DoInvokeMethod() +0xa7
sscfom +0x1843a = CSSService::InvokeMethod() +0x1ba
SSCSREMT +0x3502 = CSSCfgProxyService::DoInvokeMethod() +0x22
sscfom +0x1843a = CSSService::InvokeMethod() +0x1ba
sscfomlg +0x838b = CSSELServiceImpl::InvokeMethod() +0x9b
sscfcli +0x30898 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x11fa8
sscfcli +0xe07f4 = CSSISenseInterface::`default constructor closure'() +0x9b134
sscfcli +0xe6e8a = CSSISenseInterface::`default constructor closure'() +0xa17ca
sscfcli +0xe7ad2 = CSSISenseInterface::`default constructor closure'() +0xa2412
sscfcli +0x1336d = CSSCLIJSMechInst::CallEvent() +0xc3d
sscfel +0x580d = CSSELIface::ForwardEvent() +0x6d
sscfel +0xdaf9 = CSSELServiceIface::OnPreInvoke() +0x109
sscfom +0x17c14 = CSSService::ELEventPreInvoke() +0x94
sscfom +0x183f2 = CSSService::InvokeMethod() +0x172
sscfomlg +0x838b = CSSELServiceImpl::InvokeMethod() +0x9b
sscfcli +0x30898 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x11fa8
sscfcli +0xe07f4 = CSSISenseInterface::`default constructor closure'() +0x9b134
sscfcli +0xe6e8a = CSSISenseInterface::`default constructor closure'() +0xa17ca
sscfcli +0xe7ad2 = CSSISenseInterface::`default constructor closure'() +0xa2412
sscfcli +0x1336d = CSSCLIJSMechInst::CallEvent() +0xc3d
sscfel +0x580d = CSSELIface::ForwardEvent() +0x6d
sscfel +0x603d = CSSELIface::ForwardEvent() +0xbd
sscfel +0xc797 = CSSELBusCompIface::OnPreInvoke() +0x87
sscfom +0x2c353 = CSSBusComp::EventPreInvoke() +0x103
sscfom +0x2dac5 = CSSBusComp::InvokeMethod() +0x95


This sequence of events was seen at the end of the corresponding log file.

Cause

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