Survivorship rules are not applied as expected with ExactMatch set to true. (Doc ID 780204.1)

Last updated on AUGUST 16, 2016

Applies to:

Siebel Universal Customer Master - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.
***Checked for relevance on 24-Dec-2012***


Symptoms


The same account (Account1) is being sent to the UCM application from 2 external applications (SystemA and SystemB). The customer created survivorship rules with comparison rule set to Source to control which application could update which fields.

The workflow Customer Profile Integration Process was executed for Account1, which was sent from SystemA and Account1 was inserted into the Siebel base table.

Account1 was then sent from SystemB. This was matched against the Account1 in the base table and that record was updated using all of the field settings from SystemB, even though the confidence level of SystemA is higher than that of SystemB for some of the fields e.g. Home Page.

The functionality is being tested by executing the workflow UCM Customer Profile Integration Process (File Transport Test Workflow) using the server component Workflow Process Manager.

Cause

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