"Incorrect or missing encryption key" even when it has been entered correctly (Doc ID 780547.1)

Last updated on JUNE 20, 2016

Applies to:

Siebel Remote - Version 8.0.0.1 SIA [20408] and later
Information in this document applies to any platform.
***Checked for relevance on 13-Jan-2015***

Symptoms


When they are trying to set up using DBF initialized in other machine, they cannot login. Log files shows the following errors:

"An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)"

SBL-DAT-00522: A Siebel local database error has occurred. Possibly the database name is invalid.

SBL-SEC-10018: A Siebel local database error has occurred. Possibly the database name is invalid.

Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00522)

Incorrect or missing encryption key

Cause

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