Crash of Document Server component in CCFLock::Lock() +0x3 (Doc ID 780597.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version: 8.1.1 SIA [21111] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms


The Document Server (DocServer) component is crashing when submitting a proposal.

The user clicks the 'Genarate Draft' button.  The resulting request shows as 'Completed' for the Dedicated Web Client, but for the Web Client as 'In Queue'.

The DocServer log shows the crash information and a crash_nnnn.txt file is generated in <Siebel Server Root>\bin. The call stack is consistently as follows:

- CALL STACK -
sslcshar +0x4efa3 = CCFLock::Lock() +0x3
SSCADGSV +0x11a17 = CSSDocumentUtility::operator=() +0x5d7
SSCADGSV +0x1204e = CSSDocumentUtility::operator=() +0xc0e
SSCADGSV +0x121d5 = CSSDocumentUtility::operator=() +0xd95
sscfom +0x1847a = CSSService::InvokeMethod() +0x1ba
sssabsvm +0x2a92 = LessComparison::operator()() +0x13f2
sssabsvm +0x422e = CreateSmiMThreadObj() +0xaae
siebmtshmw +0x19ff9 = GetSmiTaskAPI() +0x1059
siebmtshmw +0x1a693 = GetSmiTaskAPI() +0x16f3
siebmtshmw +0x1b164 = GetSmiTaskAPI() +0x21c4
siebmtshmw +0x1c214 = GetSmiTaskAPI() +0x3274
siebmtshmw +0x1c5a1 = GetSmiTaskAPI() +0x3601
siebmtshmw +0x15bd5 = SmiBeginTrace() +0x3145
siebmtshmw +0x171e6 = GetSmiWorkQObj() +0x14e6
siebmtshmw +0xc606 = SmiCleanupDetTask() +0x3bb6
sslcosd +0x2132 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21bc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x24829 = GetModuleHandleA() +0xdf

Cause

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