CTI driver not getting loaded, if located under siebel bin directory on UNIX platform (Doc ID 781211.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.0 [20405] and later
Generic UNIX
***Checked for relevance on 16-Dec-2014***

Symptoms


The customer has reported the following issue:

"Our driver libaicd.so not getting loaded, if located under siebel bin directory - As per Oracle documentation for Siebel 8.0, we are placing our communication driver files in "/opt/siebel/siebsrvr/bin" directory on Solaris. It has been observed that, our driver is not getting loaded after we login our agent.
However, if we place the driver files in "opt/siebel/siebsrvr/lib" directory, it gets loaded after login our agent.
We have not mentioned any absolute path for "opt/siebel/siebsrvr/lib" directory anywhere.

Prior to Siebel 8.0, we had been placing our driver in "/opt/siebel/siebsrvr/bin" directory, however, we never faced any issue."

Cause

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