EAI Obj Mgr loses Web Service in cache (SBL-EAI-04313) (Doc ID 783064.1)

Last updated on JULY 13, 2016

Applies to:

Siebel CRM - Version 7.8.2.6 SIA [19230] and later
Information in this document applies to any platform.


Symptoms

Statement of what the issue is:

Inbound web service calls fail to identify the web service definition in the cache after a few days the OM is servicing requests if the operation name has spaces on it.

The error seen in EAI log is  :

"SBL-EAI-04313: There is no active Web Service with operation named 'http://siebel.com/asi/:SNI Solicitation Activity Creation'."

Notice the operation name has spaces on it.

EAI log examples (all events set to 5) :

bad example

 

CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [SOAP_RPC_LITERAL:http://siebel.com/asi/:SNI Solicitation Activity Creation:HTTP] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [SOAP_RPC_LITERAL:http://siebel.com/asi/:SNI Solicitation Activity Creation:HTTP] is in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [SNI Solicitation Activity Creation:http://siebel.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [SNI Solicitation Activity Creation:http://siebel.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundTrace 3 0 2009-02-10 07:59:03 Envelope Processing
WebSvcInbound WSInboundTrace 3 0 2009-02-10 07:59:03 Impersonate
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [http://siebel.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [http://siebel.com/asi/:SNI Solicitation Activity Creation] is in cache [].
ObjMgrLog Error 1 0 2009-02-10 07:59:03 (port.cpp (362)) SBL-EAI-04313: There is no active Web Service with operation named 'http://siebel.com/asi/:SNI Solicitation Activity Creation'.

 

 

 


good example, after restarting the OM


CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [SOAP_RPC_LITERAL:http://siebel.com/asi/:SNI Solicitation Activity Creation:HTTP] in cache []..
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [SOAP_RPC_LITERAL:http://siebel.com/asi/:SNI Solicitation Activity Creation:HTTP] is in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [SNI Solicitation Activity Creation:http://siebel.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [SNI Solicitation Activity Creation:http://siebel.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundTrace 3 0 2009-02-10 08:03:34 Envelope Processing
WebSvcInbound WSInboundTrace 3 0 2009-02-10 08:03:34 Impersonate
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [http://siebel.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [http://siebel.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityType' into 'ActivityType'
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityReasonType' into 'ActivityReasonType'
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityStatus' into 'ActivityStatus'

Cause

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