EAI Obj Mgr loses Web Service in cache (SBL-EAI-04313)
(Doc ID 783064.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel CRM - Version 7.8.2.6 SIA [19230] and laterInformation in this document applies to any platform.
Symptoms
Statement of what the issue is:
Inbound web service calls fail to identify the web service definition in the cache after a few days the OM is servicing requests if the operation name has spaces on it.
The error seen in EAI log is :
"SBL-EAI-04313: There is no active Web Service with operation named 'http://mydomain.com/asi/:SNI Solicitation Activity Creation'."
Notice the operation name has spaces on it.
EAI log examples (all events set to 5) :
bad example
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [SOAP_RPC_LITERAL:http://mydomain.com/asi/:SNI Solicitation Activity Creation:HTTP] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [SOAP_RPC_LITERAL:http://mydomain.com/asi/:SNI Solicitation Activity Creation:HTTP] is in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundTrace 3 0 2009-02-10 07:59:03 Envelope Processing
WebSvcInbound WSInboundTrace 3 0 2009-02-10 07:59:03 Impersonate
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
ObjMgrLog Error 1 0 2009-02-10 07:59:03 (port.cpp (362)) SBL-EAI-04313: There is no active Web Service with operation named 'http://mydomain.com/asi/:SNI Solicitation Activity Creation'.
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [SOAP_RPC_LITERAL:http://mydomain.com/asi/:SNI Solicitation Activity Creation:HTTP] is in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundTrace 3 0 2009-02-10 07:59:03 Envelope Processing
WebSvcInbound WSInboundTrace 3 0 2009-02-10 07:59:03 Impersonate
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Accesses item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 07:59:03 Item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
ObjMgrLog Error 1 0 2009-02-10 07:59:03 (port.cpp (362)) SBL-EAI-04313: There is no active Web Service with operation named 'http://mydomain.com/asi/:SNI Solicitation Activity Creation'.
good example, after restarting the OM
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [SOAP_RPC_LITERAL:http://mydomain.com/asi/:SNI Solicitation Activity Creation:HTTP] in cache []..
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [SOAP_RPC_LITERAL:http://mydomain.com/asi/:SNI Solicitation Activity Creation:HTTP] is in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundTrace 3 0 2009-02-10 08:03:34 Envelope Processing
WebSvcInbound WSInboundTrace 3 0 2009-02-10 08:03:34 Impersonate
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityType' into 'ActivityType'
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityReasonType' into 'ActivityReasonType'
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityStatus' into 'ActivityStatus'
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [SOAP_RPC_LITERAL:http://mydomain.com/asi/:SNI Solicitation Activity Creation:HTTP] is in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [SNI Solicitation Activity Creation:http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundTrace 3 0 2009-02-10 08:03:34 Envelope Processing
WebSvcInbound WSInboundTrace 3 0 2009-02-10 08:03:34 Impersonate
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Accesses item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] in cache [].
CchMgrLog CchMgrAcsInfo 4 0 2009-02-10 08:03:34 Item [http://mydomain.com/asi/:SNI Solicitation Activity Creation] is in cache [].
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityType' into 'ActivityType'
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityReasonType' into 'ActivityReasonType'
WebSvcInbound WSInboundDbg 4 0 2009-02-10 08:03:34 Transformed Request Argument 'ActivityStatus' into 'ActivityStatus'
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |