How to Ensure that Country Phone Numbers with Leading Zeroes Are Not Removed as Defined in PHONE_FORMAT List Of Values Type

(Doc ID 783368.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Siebel CRM - Version[21219] and later
Information in this document applies to any platform.
***Checked for relevance on 06-Sep-2013***

***Checked for relevance on 07-Nov-2016***


When entering data in Phone number fields, some countries require that the leading zero in the Area Code be suppressed.


+33 012 3456789 - a French telephone number

When dialing this number using a phone or through CTI, the leading 0 in the Area Code should be suppressed/removed.  After saving the Contact record with the phone number, the zero is automatically removed.

However, for some countries, this may not be the case. The leading zero should be stored and not suppressed.


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