Siebel Server does not start after changing the SADMIN password on Siebel 8.1.1 (Doc ID 784524.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel Life Sciences CRM - Version 8.1 [21039] to 8.2.2 SIA[22320] [Release V8]
Microsoft Windows (32-bit)

Symptoms


Customer changed the sadmin's password following the Siebel Security Guide > Changing or Adding Passwords > Changing Passwords > Changing System Administrator Passwords on Microsoft Windows, but after changing the password the Siebel Server did not come up .

In the Siebsrvr.log file it was found the following error message:

GenericLog GenericError 1 00000002499b0e08:0 2009-02-17 16:41:28 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (siebel03:2320).

The following errors were just a symptom of the failure to connect to the Siebel Gateway:

GenericLog GenericError 1 00000002499b0e08:0 2009-02-17 16:41:28 (scisvc.cpp (1391) err=1311765 sys=0) SBL-SVR-01045: No components are configured.

GenericLog GenericError 1 00000002499b0e08:0 2009-02-17 16:41:28 (scfsis.cpp (274) err=1310725 sys=0) SBL-SVR-00005: Stale or invalid Task handle

ScfEventLog SubEvtFacFatal 0 00000002499b0e08:0 2009-02-17 16:41:28 scfEventFac::s_pEvtFacLock is NULL and hence SCF event facility cannot be initialised

GenericLog GenericError 1 00000002499b0e08:0 2009-02-17 16:41:28 (scfeventfac.cpp (3790) err=1319869 sys=0) SBL-SVR-09149: Could not initialize the event facility.

ScfMsgFacLog SCFMsgFacFatalError 0 00000002499b0e08:0 2009-02-17 16:41:28 SCFMessageFacility::s_pSCFMsgFacLock is null and hence the SCFMessageFacility cannot be initialized
IPCLog IPCFatal 0 00000002499b0e08:0 2009-02-17 16:41:28 ipcFacility GetInstance called before initialization - object is null

GenericLog GenericError 1 00000002499b0e08:0 2009-02-17 16:41:28 (scfsis.cpp (64) err=1310749 sys=0) SBL-SVR-00029: Internal: Shared memory has not been initialized.

Cause

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