Linked Item is not Showing Value when Clicking on Modify under Installed Asset (Doc ID 786163.1)

Last updated on AUGUST 13, 2013

Applies to:

Siebel eConfigurator - Version 8.0.0.5 SIA [20420] and later
Information in this document applies to any platform.

Symptoms

The linked items function incorrectly when doing a modify asset.

Consider linked items defined within the product structure to fetch values from fields in the Order and Order Line Items BCs.

When we do a modify order, the values that are populated in the linked items in the eConfigurator session are from the first order under the account whose installed assets are modified. It is not possible to specify that it should pick it up from the order used to create the installed assets in the first place.

It is due to the way our workflow picks up an old order to show up linked item. Since it is an old order, the linked item that shows up will be history not a valid up to date value.

Cause

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