Siebel Remote : Unable run GenerateNewDb task / [Siebel Database][ODBC Driver][Adaptive Server Anywhere]Unable to start database server (Doc ID 787490.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Remote - Version 7.5.3.12 [16272] to 8.1.1.4 [21225] [Release V7 to V8]
Siebel Remote Server - Version 7.5.3.12 [16272] to 8.1 [21039] [Release V7 to V8]
HP-UX Itanium (32-bit)

Symptoms

Generate New Database is failing with the following error

 

GenericLog GenericError 1 00008b84496a5269:0 2009-01-13 08:08:57 SQL Message, 08001: [Siebel Database][ODBC Driver][Adaptive Server Anywhere]Unable to start database server
DBCLog DBCLogError 1 00008b84496a5269:0 2009-01-13 08:09:07 [Sybase][ODBC Driver][Adaptive Server Anywhere]Unable to start database server
GenericLog GenericError 1 00008b84496a5269:0 2009-01-13 08:09:07 SQL Message, 08001: [Siebel Database][ODBC Driver][Adaptive Server Anywhere]Unable to start database server
GenericLog GenericError 1 00008b84496a5269:0 2009-01-13 08:09:17 Error creating SQL Anywhere database template file (UTLOdbcConnect DBA/siebelmobiledb).
GenericLog GenericError 1 00008b84496a5269:0 2009-01-13 08:09:17 Error in MainFunction (CreateDbTemplateFile)
GenericLog GenericError 1 00008b84496a5269:0 2009-01-13 08:09:17 (gennewdb.cpp (610) err=524292 sys=2) SBL-GDB-00004: Error in Main function.

Changes

The customer solved the error by
 
"adding lib server to SHLIB_PATH."

Now the database server can start the [Adaptive Server Anywhere] database
and the gennewdb task completes successfully.

Further details were not provided - the HP-UX environments in Tech Support already have the following settings in their siebenv.csh:

setenv SQLANY ${SIEBEL_ROOT}/SYBSsa90
and
setenv SHLIB_PATH ${SHLIB_PATH}:${SQLANY}/lib:${SQLANY}/lib_server

on a standard installation,

so these settings MAY earlier have been manually removed.

Cause

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