Siebel Gateway 8.1.1 Installaion Fails With An Error SBL-STJ-00152 And 5507002 (Doc ID 793853.1)

Last updated on NOVEMBER 19, 2013

Applies to:

Siebel System Software - Version 8.1.1 [21112] to 8.1.1.7 [21238] [Release V8]
Siebel CRM - Version 8.1.1 [21112] to 8.1.1.7 [21238] [Release V8]
Information in this document applies to any platform.
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Symptoms


Context: Installing the Siebel version 8.1.1 gateway server on a machine with RedHat 5 32bit OS.

The customer used the GUI mode. Towards the end of the "Configuring a New Gateway Name Server", the wizard displayed an error :

"Setup.product.install, Utility, err, unable to launch: 
ksh export LD_LIBRARY_PATH=/sba81/gtwysrvr/lib:${LD_LIBRARY_PATH};
PATH=${PATH}:.;/root/istemp19170076134222/_bundledJRE_/bin/java 
-Dtemp.dir=/root -cp /sba81/gtwysrvr/bin/setup.jar run -args 
LANG=ENU 
MODE=LIVE 
MODEL_FILE=/sba81/gtwysrvr/admin/enterprise_console_sia.scm" 
error code: "255"(SBL-STJ-00152)"

sw_cfg_util.log shows the following:

GenericLog GenericError Error in transferring input values ,num of arrays incorrect 0, expected : 1
GenericLog GenericError TransferInputsToValues returned error:3611539 to SetControlValues 
GenericLog GenericError Failed during Execution, err: 5507002

Cause

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