Can't access Siebel Thin Client 8.1.1 SIA, error in the SWSE log (Doc ID 794354.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications CRM Call Center, SPE - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.
***Checked for relevance on 28-FEB-2013***

Symptoms

After installing SIA 8.1.1 on Oracle 10.2.0.4 database, customer found that they are unable to connect using web client. In the OM logs, we found the following errors:

SecAdptLog API Trace 4 0000000449be4182:0 2009-03-16 17:36:01 DB SecurityLogin with username=sadmin, parameters=3ab1210.
SecAdptLog Debug 5 0000000449be4182:0 2009-03-16 17:36:01 DB security adapter: Load data source configuration
SecAdptLog Debug 5 0000000449be4182:0 2009-03-16 17:36:01 DB security adapter: Could not load or initialize data source ServerDataSrc, err=65535.
SecAdptLog API Trace 4 0000000449be4182:0 2009-03-16 17:36:01 Security DB user delete DB connectoin 0
GenericLog GenericError 1 0000000449be4182:0 2009-03-16 17:36:01 (secmgr.cpp (2676) err=4597538 sys=0) SBL-SEC-10018: Can't load sscdo90(SBL-GEN-02500)
..
GenericLog GenericError 1 0000000449be4182:0 2009-03-16 17:36:01 (secmgr.cpp (2750) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0000000449be4182:0 2009-03-16 17:36:01 (physmod.cpp (9330)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog ObjMgrLogin 3 0000000449be4182:0 2009-03-16 17:36:01 Login failed for Login name : sadmin

Cause

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