Identifiers divisible by 1000 may cause component crashes (Doc ID 795772.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 7.7.2.6 [18372] and later
Information in this document applies to any platform.

Symptoms


eEnergyOGCObjMgr_enu is crashing

In enterprise log, following errors seen

eEnergyOGCObjMgr_enu45680 0x8000000708 Process exited with error - Exception code 0x8000000708
eEnergyOGCObjMgr_enu40715 SBL-OSD-01000 Process exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access

Callstack looks like below:


ntdll +0x2a754 = wcslen() +0x1d6
ntdll +0x2a82b = wcslen() +0x2ad
MSVCR70 +0x118f = free() +0x39
sscaswbc +0x2451c = CSSSWEFrameAttachmentMvg::CSSSWEFrameAttachmentMvg() +0x12dc
sscaswbc +0x25c6b = CSSSWEFrameAttachmentMvg::CSSSWEFrameAttachmentMvg() +0x2a2b
sscaswbc +0x32bb3 = CSSSWEBase::CreateSWX() +0x2d3
sscaswbc +0x32c1d = CSSSWEBase::CreateSWX() +0x33d
sscaswbc +0x32c1d = CSSSWEBase::CreateSWX() +0x33d
sscaswbc +0xc1e92 = CSSSWESWXMgr::GetAppletSWX() +0x4e2
sscaswbc +0xc4169 = CSSSWEContentHandler::_DoShowApplet() +0x89
sscaswbc +0xdcce1 = CSSSWEHtmlHIContentHandler::CS_DoShowApplet() +0x1c1
sscaswbc +0xc4c61 = CSSSWEContentHandler::ShowApplet() +0x171
sscaswbc +0x1507bb = CSSRenderer::ShowAppletSWX() +0x26b
sscaswbc +0x15324d = CSSRenderer::ShowSWETagAppletE() +0xed
sscaswbc +0x15baa5 = CSSRenderer::Show() +0x565
sscaswbc +0x135bd8 = CSSHtmlRenderer::Show() +0x1b8
sscaswbc +0x1350d8 = CSSHtmlHIRenderer::Show() +0x28
sscaswbc +0x14fa6d = CSSRenderer::ShowChildren() +0x3d
sscaswbc +0x135d7d = CSSHtmlRenderer::ShowSWETagRootE() +0x10d
sscaswbc +0x15b5b4 = CSSRenderer::Show() +0x74

Cause

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