SBL-SEC-10015 Error When Authenticating via LDAPSecAdpt or ADSISecAdpt

(Doc ID 795940.1)

Last updated on AUGUST 14, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Siebel System Software - Version 7.7 [18026] BETA and later
Information in this document applies to any platform.
*** Checked for relevance on 29-Jan-2013 ***
*** Checked for relevance on 14-Aug-2017 ***

Symptoms

Customer is attempting to implement external security adapter (ADSI or LDAP) authentication with the standard LDAPSecAdpt or ADSISecAdpt. The initial anonymous user login is failing on step 9 (clean up and database credential retrieval) with the following errors:

SBL-SEC-10015: There are no database credentials assigned for this user for the specified data source on the external authentication system. This is most likely a configuration issue. Please contact your system administrator for assistance.

SBL-DAT-00577: There are no database credentials assigned for this user for the specified data source on the external authentication system. This is most likely a configuration issue. Please contact your system administrator for assistance.

SBL-SVC-00208: Please login first.

This prevents the login page from loading and as a result no user is able to access this Siebel application.

Changes

 

Cause

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