Add Item from catalog view throws strange error messages

(Doc ID 801288.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Quote and Order Capture, SPE - Version 8.0 [20405] and later
Information in this document applies to any platform.
*** Checked for Relevance on 25-Oct-13 ***
*** Checked for Relevance on 25-Jun-15 ***

Symptoms

The customer is having this issue with his Siebel version 8.0 custom environment, i.e. he is getting the following error messages when trying to click on "Add Item" for a specific customer / account into an order:

Error:

Error invoking service 'ISS PSP Dispatch Service', method 'CallPSPWorkflow' at step 'Dispatch Service'.(SBL-BPR-00162)
Error running sub-process 'Check Eligibility & Compatibility - Default' at step 'Product E+C'.(SBL-BPR-00183)
Error running sub-process 'Product Eligibility & Compatibility - Default' at step 'Product E & C'.(SBL-BPR-00183)
Error running sub-process 'Product Compatibility - Default' at step 'Compatibility Workflow'.(SBL-BPR-00183)
Error invoking service 'VORD Projected Asset Cache', method 'Retrieve' at step 'PAC Retrieve'.(SBL-BPR-00162)
There were more rows than could be returned. Please refine your query to bring back fewer rows(SBL-DAT-00500)

Steps:

Here are the steps to reproduce the issue:

1. Login to the application.
2. Query for a specific customer / account
3. Try to create a new order and try to add an item using "Add Item".
4. You will get all the above mentioned error messages.

Cause

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