Problem with using the "FS Holiday API Service"
(Doc ID 806054.1)
Last updated on SEPTEMBER 09, 2021
Applies to:
Siebel Field Service - Version 8.0.0.2 SIA [20412] to 8.1.1.1 SIA [21211] [Release V8]Information in this document applies to any platform.
Symptoms
Business Service (FS Holiday API Service) - Method (GetElapsedBusinessTime) is not working fine.
The business service method was tested through simulation on Sample database with following parameters:
Service Name: FS Holiday API Service
Method Name: GetElapsedBusinessTime
Input arguments:
Start Time: 08/04/2009 15:00:00
End Time: 08/04/2009 16:30:00
Calender Id: 3SIA-2RCDD
Time Unit: minutes
Schedule Time Zone:
Calender Id is ROW_ID for 12x5 support schedule from Administration - Service -> Schedules view.
While the expected result for this simulation was 90, the result returned by the method was 390, which was wrong.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |