Problem with using the "FS Holiday API Service" (Doc ID 806054.1)

Last updated on JULY 01, 2016

Applies to:

Siebel Field Service - Version 8.0.0.2 SIA [20412] to 8.1.1.1 SIA [21211] [Release V8]
Information in this document applies to any platform.

Symptoms

Business Service (FS Holiday API Service) - Method (GetElapsedBusinessTime) is not working fine.

The business service method was tested through simulation on Sample database with following parameters:

Service Name: FS Holiday API Service
Method Name: GetElapsedBusinessTime

Input arguments:
Start Time: 08/04/2009 15:00:00
End Time: 08/04/2009 16:30:00
Calender Id: 3SIA-2RCDD
Time Unit: minutes
Schedule Time Zone:

Calender Id is ROW_ID for 12x5 support schedule from Administration - Service -> Schedules view.

While the expected result for this simulation was 90, the result returned by the method was 390, which was wrong. 

Cause

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