Problem with using the "FS Holiday API Service"
(Doc ID 806054.1)
Last updated on SEPTEMBER 09, 2021
Applies to:Siebel Field Service - Version 184.108.40.206 SIA  to 220.127.116.11 SIA  [Release V8]
Information in this document applies to any platform.
Business Service (FS Holiday API Service) - Method (GetElapsedBusinessTime) is not working fine.
The business service method was tested through simulation on Sample database with following parameters:
Service Name: FS Holiday API Service
Method Name: GetElapsedBusinessTime
Start Time: 08/04/2009 15:00:00
End Time: 08/04/2009 16:30:00
Calender Id: 3SIA-2RCDD
Time Unit: minutes
Schedule Time Zone:
Calender Id is ROW_ID for 12x5 support schedule from Administration - Service -> Schedules view.
While the expected result for this simulation was 90, the result returned by the method was 390, which was wrong.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document