Calendar Drilldown Causes An End of File Error and SBL-DAT-00393

(Doc ID 816515.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Siebel Call Center - Version 8.0 [20405] and later
Information in this document applies to any platform.
Checked for relevance on 13-03-2015

Symptoms

Drilldown on an activity in the Calendar causes an "end of file error" and SBL-DAT-00393 error to be displayed.

This issue can be reproduced with the following steps:

1. Login to Siebel
2. Go to Home Page
3. Click on Description of Calendar (Drilldown activity in calendar from home page).
4. The following error occurs:

An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393)

5. The same error can be caused if the user clicks the "New" Button on the calendar on the Home Page.

Cause

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