Problem during deploy SelfService 8.1.1 on Oracle AS unix instance (Doc ID 818194.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel E-Commerce - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
***Checked for relevance on 18-Oct-2010***


Symptoms

When attempting to access a custom jspx page the following error occurs:-

ERROR
-----------------------
---- Base Exception Stack Trace ----
JBO-30003: The application pool (acs.ss.base.balance.BalanceInquiryAMLocal) failed to checkout an application module due to the following exception:
oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught: oracle.jbo.DMLException, msg=JBO-26061: Error while opening JDBC connection.
at oracle.jbo.common.ampool.ApplicationPoolImpl.doCheckout(ApplicationPoolImpl.java:2002)

## Detail 0 ##
oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught: oracle.jbo.DMLException, msg=JBO-26061: Error while opening JDBC connection.
at oracle.jbo.pool.ResourcePool.useResource(ResourcePool.java:336)
at oracle.jbo.server.ConnectionPool.getConnectionInternal(ConnectionPool.java:87)

## Detail 0 ##
oracle.jbo.DMLException: JBO-26061: Error while opening JDBC connection.
at oracle.jbo.server.ConnectionPool.createConnection(ConnectionPool.java:220)

## Detail 0 ##
java.sql.SQLException: Io exception: The Network Adapter could not establish the connection
at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:138)


STEPS
-----------------------
By following these steps the issue can be reproduced:
1. The customer created a custom jspx page calling a custom web service.
2. The application was then deployed to Oracle application server on Unix.
3. When attempting to launch the customer jspx page the error was displayed

Cause

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