Assignment Manager Component Fails with Error Code SBL-SVR-01043

(Doc ID 828304.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Assignment Manager - Version 7.8.2 [19213] to 8.1.1 [21112] [Release V7 to V8]
Information in this document applies to any platform.

Symptoms

Assignment Manager was offline with error code SBL-SVR-01043.   Log Snippet: 

SmiLayerLog Error 1 0 2009-05-17 16:35:06 Internal: Failed to schedule an MTServer (error SBL-SVR-01043: The component is not enabled)

 

Customer had examined Metalink Doc ID 521381.1 and verified this condition did not exist in his environment.

Changes

Customer has recently undergone Oracle Upgrade from 9i to 10g. There were issues with the upgrade but they believed them to be resolved. A couple days post resolution, customer noticed some issues with Assignment. After a service restart, the component became completely non-functional

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms