SBL-SVC-52160 or SBL-SVC-52159 Errors when Modifying List of Values in Version 8.x after Upgrading From Version 7.x

(Doc ID 843895.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Siebel CRM - Version 8.0 [20405] and later
Siebel Call Center - Version 8.0 [20405] and later
Information in this document applies to any platform.
***Checked for relevance on 23-Jun-2014***

Symptoms

After upgrading to Siebel 8.0.x or higher from lower versions of Siebel when modifying existing List Of Value (LOV) records the following error is seen:

SBL-SVC-52160: Found another LOV record with the same display value but different language independent code

In versions prior to 8.0 the Siebel application allowed multiple records to have the same Language Independent Code (LIC), so long as the combination of Display Value and LIC was unique.

In version 8.0 and above, the application's logic has been changed and having these duplicates is no longer allowed. The application may no longer allow the administrative user to modify the LOV records, and give the error listed above if values exist that violate the requirement that each LIC be unique.

Cause

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