Siebel Remote: Transaction Processor (TxnProc) failing with SBL-DCK-00148 or SBL-DCK-00147 error when processing EIM generated DX files (Doc ID 846360.1)

Last updated on OCTOBER 26, 2015

Applies to:

Siebel Remote - Version 7.7.2.6 SIA [18372] and later
Information in this document applies to any platform.

Symptoms


After adding new server(s) to Enterprise and changing "Siebel File System" parameter for Siebel Remote components to an UNC path notation "\\server1\SiebFS\att" instead of local path "D:\sea77\SiebFS\att", TxnProc fails with errors:

Trace TracingInfo 3 0 2009-03-30 16:11:21 Processing set-based txn '60466253'...
GenericLog GenericError 1 0 2009-03-30 16:11:21 Read error - system error code 2
...
GenericLog GenericError 1 0 2009-03-30 16:11:22 Message: Unable to open User Txn Log file for reading or writing.,
Additional Message: D:\sea77\SiebFS\eim\1-88D-1.dx

GenericLog GenericError 1 0 2009-03-30 16:11:22 Message: Error occurred calling a function.,
Additional Message: Calling Function: UTLDLogDbReadOperInternal; Called Function: UTLDLogFileReadOpen
...
GenericLog GenericError 1 0 2009-03-30 16:11:22 (lppmain.cpp (725) err=1700148 sys=2) SBL-DCK-00148: Error reading operation from database.

 

In some more recent Siebel releases (i.e. IP 2014 or IP15), the above error lines may appear as follows, but the behaviour nevertheless has similar explanation:

GenericLog GenericError 1 0000042856261320:0 2015-10-20 15:43:45 Read error - system error code 2448
GenericLog GenericError 1 0000042856261320:0 2015-10-20 15:43:45 Message: DLOG-02,
Additional Message: D:\Siebel_FS\eim\1-LMH5-5.dx

GenericLog GenericError 1 0000042856261320:0 2015-10-20 15:43:45 Message: GEN-10,
Additional Message: Calling Function: UTLDLogDbReadOperInternal; Called Function: UTLDLogFileReadOpen

GenericLog GenericError 1 0000042856261320:0 2015-10-20 15:43:45 (dlogdbreader.cpp (238) err=3006 sys=2448) SBL-GEN-03006: Error calling function: UTLDLogDbReadOper
...
GenericLog GenericError 1 0000042856261320:0 2015-10-20 15:43:45 (lppmain.cpp (741) err=1114259 sys=0) SBL-DCK-00147: Error reading transaction from database.
...

Changes

Siebel servers 'server2' and 'server3' were added to existing enterprise containing 'server1'.
All remote users and components were moved from 'server1' to 'server3'.
Above mentioned Siebel File System parameter changes were applied on new servers added.

Cause

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